Terms

We’re committed to delivering the best pricing for our accommodation. However, if you have found it priced better elsewhere we have a plan of action for you.

Lateral City Apartments guarantee the best online rate on www.lateralcity.com (for reservations at all Lateral City Apartments), based on the following terms and conditions: 

1. Your original reservation must have been through www.lateralcity.com  
2. The lower rate must be found and the claim made within 24 hours of the original booking being made. 
3. The Best Online Rate Guarantee only applies to publicly available rates, which can be seen and booked without any kind of restriction or membership requirement.
4. The lower rate found must be for exactly the same booking criteria meaning the same hotel, the same room type, same inclusions, the same stay dates and the same rate description. The cancellation policy and all other terms and conditions of the stay must also be identical.
5. Lateral City Apartments will verify the lower rate claim and respond within 24 working* hours of the claim being made. *Claims will be processed from Monday to Friday, between 9.00am to 5.00pm.
6. The rate comparison will be made net of any taxes, gratuities or any other fees associated with the room rate, and the lower rate must still be available at the time our reservation department validates the claim. Rate differences solely due to exchange rate fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
7. When a claim covers a multiple night stay, the rate comparison will be made against the total room cost on www.lateralcity.com compared to the total room cost on the other website.
8. The Best Online Rate Guarantee is void where prohibited by law. Lateral City Apartments reserves the right to modify or cancel its best rate guarantee policy at any time without prior notice. 
9. Lateral City Apartments has the sole right to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Lateral City Apartments’ decision is final.