Our legal bods have insisted we include Terms & Conditions, so here are the rather lengthy, but hugely important things you need to know about booking and staying with us.
The Company permits the Guest to occupy the Accommodation for the period shown in the booking confirmation together with the use of the furniture, fixtures and effects. It excludes any rights of tenancy.
The Guest will be responsible for all payments and for any damage whether caused by the Guest or his or her party.
References to 'party' in these Terms and Conditions will include the Guest's family, staff, or guests. The Guest agrees to make his or her party aware of these Terms & Conditions.
The booking confirmation will show the price at the time of booking, which is set at the time of booking and shall not change. Prices may vary for the same Apartments for that period (special offers, price increases or decreases and last minute deals, etc), however these do not affect the agreed price or any aspects of the Agreement. Should the Guest choose not to continue with their booking, the Guest may cancel as per the cancellation conditions.
Please note that payment for POA bookings is collected from the Guests’ nominated credit card on the morning of arrival. Should the Guest wish to pay by alternative means they should contact the Company prior to their day of arrival.
Reservations must be confirmed with a valid credit card at the point of booking.
Payment will be taken at time of booking, but needless-to-say this rate comes with a warning, any cancellations will not be refunded
Advance Purchase Rate (APR) - These bookings are charged on the day of booking. Cancellations may be made at any time, however the full cost will be retained by the company.
Pay on arrival Rate (POA) – Please note that payment for POA bookings is collected from the Guests’ nominated credit card on the morning of arrival. Should the Guest wish to pay by alternative means they should contact the Company prior to their day of arrival, otherwise a 3% credit card fee will incur to the new transaction. If you cancel less than 48 hours before your stay, a cancellation charge, equivalent to one night’s stay, will be incurred
No shows – The full amount of the booking will be charged.
All bookings and cancellations should be confirmed in writing. We reserve the right to vary terms at all times.
Residents with a POA booking wishing to depart before the end of their reservation must give 48 hours’ notice of their intention to leave early. In the event that a length of stay discount is negated due to early departure the Company reserves the right to clawback that portion by reducing the amount of refund due.
Apartments will be held until 22:00 hours unless arrangements for late arrival have been made.
Check in time is 15:00 hours and apartments should be vacated by 11:00 hours on the day of departure.
Right to Refuse/Alter
The Company reserves the right to refuse any reservation.
The Company reserves the right to cancel or alter arrangements made for the Guest whether before or during the relevant visit in any circumstance which arises from or is attributable to acts, events, omissions or accidents beyond the reasonable control of the Company.
In exceptional circumstances, it may be necessary to cancel your booking. In the event of a pre-paid package, we will make all reasonable efforts to offer a suitable alternative date or refund any monies paid which shall constitute final settlement of any liability we may have to you as a result of cancellation.
Guest Accommodation Limitation
The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded with the exception of one baby cot per bedroom. Should the Guest and party arrive with more than the maximum number of persons allowed in the apartment, the Company reserves the right to limit the number of persons to the maximum occupancy and ask that you take an additional apartment, at the going rate, to ensure each of the party has a bed. Should this offer be refused and the Owner deems there to be health and safety risk the Company reserves the right to ask the Guest and party to leave, at which point no refund will be due.
Loss of Guest Property
Lateral City Ltd accepts no responsibility to guests, visitors, staff or otherwise, for injury, theft, loss of property, damage to personal belongings, assault or other unlawful acts. Guests are encouraged to use the safe provided for the storing of valuable items. Expensive items, including, but not limited to: laptops, jewellery, fragile items, cash, documents and/or expensive items, etc, must not be placed in luggage for storage.
Left Property, with a deemed value in excess of £25, will be kept on-site for a period of three months, after which time if it has not been claimed will be given to Charity or recycled. The Company are happy to arrange for the return of lost property. The Charge for this service is £10 (inclusive of VAT) administration charge, plus the cost of postage and packaging. A variety of delivery options are available depending on the value of the item(s) and the required delivery date.
The Company accepts up to two well-behaved dogs in each apartment at Old Town Chambers – please note pets are not allowed at Merchiston Residence. Bookings that include dogs are done so on the understanding that all flea, worming treatments and vaccinations are up to date and on the condition that they are not allowed on the furniture, and especially the beds, nor left unattended in the Accommodation. There must be no evidence that a pet has been at the property upon departure. The Guest agrees that any damages or additional cleaning costs will be deducted from their credit card. The nightly charge will be deducted from the Guests’ nominated credit card on the day of arrival.
Right of Entry
The Company reserves the right to enter the Accommodation at any reasonable time for reasonable cause. This includes the undertaking of unforeseen (internal and external) remedial repairs, together with any annual external re-decoration for which access to the inside of the Accommodation may be required. External windows and doors may be opened during this process.
The Guest undertakes to keep the Accommodation and all the furniture, fixtures and effects in the same state of repair and condition as at the commencement of the Stay (reasonable wear and tear excepted) and shall pay to the Company the value of any part of the Accommodation, furniture, fixtures, fittings and effects so destroyed or damaged as to be incapable of being restored to its previous condition. Breakages and damage must be reported as soon as possible.
Guests using the Broadband Internet access do so subject to a fair use policy (see below) and within the bounds of UK law.
The Guest must allow the Company to enter the Accommodation to inspect the state of it, given reasonable notice, with the exception of an emergency when immediate access must be granted.
The Guest must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry out any act that may be a nuisance or annoyance to the Company or to any neighbours.
The Company reserves the right to charge the guest credit card for a minimum amount of £ 500 as compensation to neighbours effected by any of the actions listed above.
The Guest and his or her partymust comply with any reasonable regulations relating to the Accommodation of which the Guest has written notice. Such regulations will be found in the welcome folder in the Accommodation, typical examples would include any local conditions regarding parking, waste disposal, recycling, etc.
Smoking is not permitted in any part of the Accommodation and the Guest and all members of the party undertake not to smoke inside the Accommodation, should smoking take place, a fee of £250 will be charged immediately to the Guests’ nominated credit card.
In accordance with fire regulations under no circumstances are guests authorised to use naked flames in any of our properties (this includes, cigarette lighters, gas stove lighters, candles and matches).
The Guest agrees to ensure that the Accommodation is left reasonably clean and tidy. The Guest agrees to pay an additional reasonable charge to cover the expense of additional, unusual cleaning required because the Guest fails to comply with this clause.
The Accommodation shall be for family use only and by exception some social-groups (friends, etc). The Accommodation shall not be used for youth groups, other groups or student parties and we reserve the right to decline single sex group bookings
The maximum occupancy of the Accommodation shall not be exceeded. If the Guest wishes to hold any function or celebrations exceeding this limit it must first obtain the written permission of the Company.
All properties can be booked well in advance. It is advisable to book early to avoid disappointment, particularly over school holiday periods, major events and public holidays.
Every reasonable care will be taken to ensure that the Accommodation is presented to Guests to a high standard.
Should the Guest find on arrival that there is a problem, or cause for complaint, the Guest should immediately contact the Company's representative. Reasonable steps will then be taken to assist the Guest. The Company will not normally make any refunds in respect of complaints made after the Guest's departure from the Accommodation if the Guest did not make the complaint or the problem known during the Stay. If the Guest wishes to comment on his or her stay, the Guest should complete the online guest questionnaire, or alternatively email the Company directly. All complaints made after the Guest's departure must be made in writing and emailed to the Company and received no later than 14 days after the date of departure.
Arrival and Departure Times
Adherence to the arrival and departure times forms part of the Agreement and any Stay that extends over this period will be subject to a charge being made per half hour over check-out time or for additional days. Arrival time is after 15:00 hours on the first day of the stay and departure time is before 11:00 hours on the last day of the stay, or as advised separately by the Company. Early arrivals and late departures can be arranged, but these are a paid service and must be arranged and paid for at the time of the booking. No last-minute amendments to these times can be made.
The Guest will be issued with a unique access code, which allows them access to the Apartment’s entrances and their Apartment. This code must not be shared with anyone other than the party.
Right to Evict
The Company and /or its agents reserves the right to ask the Guest and his or her party to leave the property (without compensation being payable to the Guest or any member of his or her party) if this is deemed necessary by the Company and / or its agents, where there is a serious breach by the Guest of the Agreement, or their behaviour is such as to endanger the safety of the property or staff. If any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed we shall give the Guest an opportunity to rectify the breach. Failure to do so shall entitle the Company or agents to terminate the agreement.
Booking of the Accommodation signifies acceptance of the above Terms & Conditions.